Privacy Policy

At Incognito Casino, we value the trust our players place in us. Protecting your personal data is an important part of how we operate, and we are committed to handling your information in a secure, responsible, and transparent way. This Privacy Policy explains what data we collect, how we use it, how we store it, and what rights you have in relation to your information. We encourage you to read this policy carefully so you can make informed decisions while using our services.

Data Processing

This Privacy Policy explains how personal data is processed in line with applicable gambling and data protection requirements. Processing your data is necessary for us to provide access to our games, manage your account, deliver customer support, and meet our legal and regulatory obligations.

Incognito Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

By using the services of Incognito Casino, you confirm your acceptance of this Privacy Policy. We may update this policy from time to time, and we recommend checking it regularly. Continued use of the website after any changes means you accept the updated version.

Collection of Information

We collect different types of personal information through our website and services, including:

  • Registration details, such as your full name, date of birth, residential address, phone number, and email address
  • Account information provided during sign-up and account management
  • Identity verification documents, such as passport copies, ID cards, proof of address, or source of funds documentation
  • Transaction records, including deposits, withdrawals, bonuses, and betting activity
  • Technical and usage data, including IP address, device type, browser data, login history, and website interaction
  • Communication records, including messages sent through email, live chat, or other support channels

Usage of Information

The personal data we collect may be used for the following purposes:

  • Creating and managing your player account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing access to games, promotions, and requested services
  • Carrying out identity, age, and security verification checks
  • Complying with anti-money laundering, fraud prevention, and responsible gambling obligations
  • Communicating with you regarding your account, transactions, or support requests
  • Sending promotional offers and marketing messages where you have given consent
  • Monitoring website performance, improving user experience, and analysing service quality
  • Detecting, investigating, and preventing suspicious, fraudulent, or illegal activity

Marketing Communications

If you have agreed to receive marketing materials, Incognito Casino may send you promotional emails, bonus offers, and updates about products or services. You can withdraw your consent at any time.

You may opt out by:

  • Updating your communication preferences in your account settings
  • Clicking the unsubscribe link in a marketing email
  • Contacting customer support and asking to stop promotional messages

Please note that even if you opt out of marketing communications, we may still send important service-related messages about your account or transactions.

Disclosure of Information

Incognito Casino does not sell or rent your personal data to third parties. However, your information may be shared when necessary and only for legitimate operational, legal, or regulatory reasons.

Your data may be disclosed:

  • Within our corporate group, where necessary for account management and service delivery
  • To payment providers for deposit and withdrawal processing
  • To identity verification and compliance partners for KYC and AML checks
  • To IT, hosting, analytics, and support service providers acting on our behalf
  • To regulators, law enforcement agencies, or other authorities where disclosure is required by law
  • To professional advisers, auditors, or legal representatives where necessary to protect our rights or meet legal obligations

All such disclosures are subject to strict confidentiality and data protection safeguards.

Data Security and Retention

Incognito Casino applies appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration. These measures are designed to keep your data secure throughout its lifecycle.

Security measures may include:

  • Encrypted data transmission
  • Restricted access to personal information
  • Internal monitoring and access controls
  • Secure storage systems and compliance procedures

We retain personal data only for as long as necessary to fulfil legal, operational, and regulatory requirements. In particular, certain information may be kept for a minimum of five years after account closure where required by anti-money laundering laws or other legal obligations.

Cookies and Tracking

Incognito Casino uses cookies and similar technologies to improve website functionality, understand user behaviour, and support marketing and analytics activities.

These technologies may be used to:

  • Remember your preferences and login sessions
  • Analyse traffic and performance across the website
  • Improve site usability and functionality
  • Deliver relevant promotions or content
  • Support fraud detection and security monitoring

You can control or disable cookies through your browser settings. However, limiting cookies may affect certain features of the website and reduce the quality of your user experience.

Your Rights

Depending on the laws that apply to your jurisdiction, you may have a number of rights regarding your personal data.

These rights may include:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your data where legally permitted
  • The right to object to certain types of processing, including direct marketing
  • The right to request restriction of processing in certain circumstances
  • The right to request transfer of your personal data where applicable
  • The right to lodge a complaint with a relevant data protection authority

Please note that some of these rights may be limited where we are legally required to retain or process your data.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal data, you may contact Incognito Casino through customer support or reach out to the Data Protection Officer using the contact details provided on the website.

If you are located in a jurisdiction covered by GDPR or similar privacy laws, you also have the right to submit a complaint to the appropriate supervisory authority if you believe your data has been handled unlawfully.

Final Statement

This Privacy Policy reflects Incognito Casino’s commitment to protecting your privacy and maintaining a secure and compliant gaming environment. We aim to process your personal data fairly, lawfully, and transparently at all times. If you need any further information about how your data is handled, please contact us for assistance.